Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You will be responsible for the cost of the return postage, aside from where an item arrives in an unsatisfactory condition.

To start a return, you can contact us at hazel@hazymade.co.uk, stating your order number and reason for your return.

We will respond with details of where to send your return to. You are responsible for the item until it's received by us so please ensure items are carefully packaged and you use a trackable postage service where possible. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Unfortunately we cannot accept exchanges.

Cooling off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any queries about your return or refund, please contact us at hazel@hazymade.co.uk